Frequently Asked Questions

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Frequently Asked Questions


Welcome to our Frequently Asked Questions (FAQ), your best resource for SaltStick-related questions. To search for a key-word, please use control+F (or command+F on a Mac) for the Find command on your Internet browser. You can also browse by category.

Product Safety & Usage


1. How will SaltStick help me as an athlete?

SaltStick helps athletes maintain performance by replacing a full spectrum of electrolytes lost through sweat, and in a form and quantity the body can absorb. An independent 2015 study demonstrated that triathletes who relied on SaltStick to replace electrolytes lost through sweat performed significantly better in a medium-distance triathlon than those who did not. Learn how to incorporate SaltStick into your performance goals.

2. Why can’t I just use sports drinks to replace electrolytes? 

The average person’s sweat contains about 1,000 mg sodium/liter, but a typical sports drink contains 440 mg sodium/liter. If, during the course of activity, you consume nothing but sports drinks (or worse, water), you could become hyponatremic at some point. Hyponatremia is a medical condition marked by low blood sodium levels, which can lead to nausea, fatigue, cramping, vomiting, weakness, sleepiness, and in rare severe cases, loss of consciousness. Many sports drinks also do not include other key electrolytes, which could lead to further cramping and muscle issues. See how SaltStick products compare

3. Can I take SaltStick products if I’m pregnant? 

SaltStick products should be used by pregnant women only under the advice or supervision of their physician, as part of their exercise program.

4. Are the bottles BPA free?

The PET bottles used for all SaltStick products are BPA and phthalate free. They are tested and certified for use for food products.

5. Do SaltStick products contain steroids or banned substances?

No. SaltStick products are produced in US cGMP facilities that are certified to produce banned-substance-free sports nutrition products. This means that NO banned substances are present on site in any capacity, at any time. SaltStick Caps and FastChews are skip-lot tested for banned substances under the Informed Choice program. Every batch of SaltStick Caps Plus is tested for banned substances under the Informed Sport program. Products undergo rigorous testing using ISO 17025 accredited methods to provide the highest level of assurance to athletes. For further information about the testing process, please visit wetestyoutrust.com.

6. Are SaltStick products vegetarian? Vegan?

SaltStick Caps, Caps Plus and Tart Orange Fastchews are vegetarian in that they do not contain meat or processed animal parts but do contain ingredients of animal origin and are therefore not considered strictly vegan. SaltStick Elixalyte, Vitassium and all remaining flavors of Fastchews do not contain any ingredients of animal origin and are suitable for vegan diets.

7. Are SaltStick products gluten-free? 

Yes. All SaltStick products are gluten-free. 

8. Are SaltStick products lactose-free?

Lactose is present in minute trace amounts in the natural orange flavor used to make the Tart Orange Fastchews. The quantity is tiny, but those with an allergy to lactose should refrain from using the orange flavored product. All other SaltStick products are lactose-free. 

9. Are SaltStick products nut-free? Shellfish-free?

SaltStick products are made in a facility that makes a variety of other products. The facility adheres to Good Manufacturing Practices (GMP) regulations that specify storage, equipment cleaning, and documentation standards, among other attributes. The facility does not process fish/shellfish/or nuts within the facility, however, ingredients sourced from fish such as fish oil and powder; shellfish such as glucosamine; and nuts such as walnut hull and almond oil are used within the facility for other products.

The facility has allergen policy in place, and they do segregate these ingredients into a specified area. SaltStick products are not handled or produced within that area. If you have a severe allergy, you could consider using SaltStick products under the supervision of a physician or with appropriate treatment (EpiPen, etc…) available if you have ongoing concerns.

10. Is there any sugar in SaltStick products?

SaltStick products do not contain sugar or high fructose corn syrup. SaltStick Fastchews rely on natural stevia as a sweetener. SaltStick Caps, Caps Plus and Elixalyte do not contain sweeteners of any kind. 

11. Are SaltStick products GMO-free?

All SaltStick products can be considered non-GMO. Out of an abundance of caution, we have carefully sourced all non-GMO ingredients whenever the possibility of GMO exists for a given ingredient. Only plant-based ingredients (i.e. not minerals) have GMO/non-GMO varieties, and only the non-GMO versions have been used. 

12. Is SaltStick Kosher?

No. Currently, there is no Kosher certification or supervision of SaltStick products.

13. How do SaltStick products compare with the World Health Organization (WHO) oral rehydration solution (ORS) formula?

The WHO ORS is a powder added to water or a ready-to-drink fluid with ingredients of glucose, sodium and potassium. Glucose, a simple sugar, acts as an energy source. Sodium and potassium help replace electrolytes in the blood. The WHO ORS is more of a survival aid, not a performance aid, and can be useful in field hospitals or settings where providing a patient with fluid, glucose and electrolytes is time-critical. The sodium content is very concentrated, equal to approximately 8 SaltStick Caps in a liter of water (1700mg/L), and tastes very salty. There is no magnesium or calcium in the WHO solution. 

In contrast, SaltStick products do not contain glucose. Moreover, SaltStick was specifically created to support athletic performance. Each product is designed to provide a complete and balanced supply of electrolytes to help minimize heat stress and muscle cramping due to perspiration.

14. My coach told me to take XX mg of salt per hour. Is that the same as sodium?

No, sodium and salt are not the same. Be sure to clarify with your coach exactly what they are suggesting. “Salt” is usually what people call sodium chloride, which is about 40% sodium by weight. This means that the 550 mg of sodium chloride in a capsule of SaltStick Caps represents an available 215 mg of sodium (the rest is chloride). Other sources of sodium have different amounts of sodium by weight. For example, the 810mg of sodium citrate in SaltStick Caps Plus represents 190 mg of sodium. Therefore, when you compare labels or intake goals, be sure to compare actual sodium values.

15. What is bioavailability?

A nutrient’s bioavailability is the proportion of the nutrient that, when ingested, actually gets absorbed by the body. Absorption rate is important because even when an ingredient is absorbed completely, it may be absorbed too slowly to produce any effect. SaltStick products contain water-soluble chelated sodium, potassium, calcium and magnesium chlorides, citrates and gluconates that have high bioavailability and fast absorption rates. This is in contrast to some supplements that use forms of these minerals that have lower bioavailability, are insoluble, or require high stomach acid to digest.

16. Can SaltStick help with a hangover? 

In our experience, proper hydration (with water) and electrolyte intake can help avoid the dehydrating effects of alcohol that contribute to hangover symptoms. SaltStick Fastchews can be used to help replace lost electrolytes after alcohol consumption.

SaltStick Caps & Caps Plus


1. How do I use SaltStick Caps or Caps Plus? 

As a general guideline, athletes should consume one capsule every 30-60 minutes during activity. Pre-loading with the product can be helpful as well, along with including it during post-workout nutrition. Learn how to incorporate SaltStick into your performance goals.

2. Can I mix SaltStick Caps & SaltStick Caps Plus together?

Yes. This can be helpful if you choose to moderate your caffeine intake. For example, it may be useful to switch to the caffeine-containing Caps Plus towards the end of an event or for overnight events. 

3. Can I take SaltStick Caps or Caps Plus with a sports drink? 

Yes. SaltStick Caps and Caps Plus can be consumed with water or a sports drink. For greater convenience, you may also consider using SaltStick Elixalyte™, a liquid concentrate where one serving (5 mL) approximately equals the electrolytes in one capsule of SaltStick Caps.

4. Do I need to consume water with SaltStick? 

Water or a sports drink should be a part of your overall nutrition plan. If you don’t re-hydrate and just take SaltStick Caps or Caps Plus, you will risk becoming dehydrated, which can be a dangerous situation if taken to extremes.

5. Can I swallow the capsules without any liquid?

Yes, although most people find it helpful to wash the capsules down with water or a sports drink.

6. Can I open the capsules and pour the powder into water or a sports drink?

Yes, SaltStick Caps and Caps Plus can be mixed with water or a sports drink. For greater convenience, you may also consider using SaltStick Elixalyte™, a liquid concentrate where one serving (5 mL) approximately equals the electrolytes in one capsule of SaltStick Caps.

7. Can I chew or open the capsule in my mouth?

Yes. It will taste salty and the contents will arrive at your stomach more quickly, which could cause nausea or upset stomach, but there is no safety hazard in doing so.

8. How long does it take for the capsules to open in my stomach?

The capsules are designed to open within 15 minutes, but most athletes indicate that symptoms like cramping can disappear within about five minutes of taking the capsule.

9. How should I store the capsules?

Capsules must be kept dry, and are best stored in a cool environment to ensure the contents remain as described on the product label.

10. Why does Caps Plus contain sodium citrate rather than sodium chloride?

Sodium citrate provides sodium in a form that is readily available to the body, while causing minimal stomach upset. For individuals with sensitive stomachs, especially during intense exercise, sodium citrate is an ideal source of sodium compared to sodium chloride (table salt). Also, it tastes less “salty” than table salt. Most SaltStick products contain sodium citrate instead of sodium chloride. 

SaltStick Fastchews


1. Can Fastchews be dissolved in water to create a sports drink?

We don’t recommend it. It’s technically possible, but we designed SaltStick Fastchews to be eaten directly, so they aren’t very soluble in water. If your goal is a liquid option, we suggest SaltStick Elixalyte.

2. How many Fastchews equals one SaltStick Capsule? Why is the electrolyte concentration lower?

Approximately 4 Fastchews equals 1 SaltStick Capsule, and all four electrolytes are scaled accordingly. The lower amount of electrolytes in Fastchews helps ensure they taste good and supports electrolyte intake in smaller doses.

3. How should Fastchews be stored?

Unopened packets or bottles of Fastchews should be stored at room temperature and under dry conditions for the longest shelf life. Opened packets and bottles should be kept sealed and used as soon as practical.

4. What happens if Fastchews get wet?

Fastchews will be affected by moisture as salt tends to absorb moisture from the air, eventually causing the tablet to fall apart. This is a cosmetic change, not a safety issue. However, from a practical standpoint, the tablet won’t be as easy to consume. Sealed packets and bottles of Fastchews are moisture-resistant and should survive exposure to sweat and moisture during exercise.

5. Do I need to take Fastchews with water?

Fastchews can be consumed with or without water, depending on personal preference and circumstances. You will still need some source of hydration over time, but you can drink when you need fluid, and take Fastchews when you need electrolytes.

6. Can I suck on Fastchews or do I need to chew and swallow?

Yes. You will absorb electrolytes quickly through buccal tissue (inside your mouth, under your tongue) so if you prefer, you can keep Fastchews in your mouth until they dissolve fully.

7. Why isn’t there vitamin D in Fastchews?

We formulated Fastchews without vitamin D because adding it would have reduced product shelf life. Moreover, vitamin D can be found in many sports nutrition products so we felt adding it to Fastchews was unnecessary in most cases. If you or your physician determine that the addition of vitamin D is helpful, we suggest trying SaltStick Caps or Caps Plus, or adding a specific vitamin D supplement to your nutrition routine.

8. Why is sodium citrate used rather than sodium chloride?

Sodium citrate provides sodium in a form that is readily available to the body, while causing minimal stomach upset. For individuals with sensitive stomachs, especially during intense exercise, sodium citrate is an ideal source of sodium compared to sodium chloride (table salt). Also, it tastes less “salty” than table salt. Most SaltStick products contain sodium citrate instead of sodium chloride.

9 Are Fastchews considered organic?

No. Fastchews contain ingredients that are derived from organic and non-organic agriculture practices. Due to lack of availability, not all ingredients can be sourced organically, but we use organic ingredients whenever possible.

10. Is there color added?

We do not add color to Fastchews. It’s not needed.

11. Are Fastchews suitable for children and youth sports?

Yes. Fastchews have been formulated to be safe for children when used under parental supervision. Fastchews, when paired with water, provide a convenient and healthy alternative to sports drinks, which often contain high amounts of sugar and artificial coloring.

12. What is the maximum amount of Fastchews recommended per day?

The suggested maximum usage per day for adults is 50 tablets. This represents 100% of standard sodium RDA (based on a 2,000 calorie diet). 

13. My Fastchews show some brown spots of discoloration. What’s wrong?

With humidity and in warmer conditions, the ingredients in Fastchews (sugars and amino acids) can react via the Maillard reaction to create white and brown spots. This is similar to the reaction that gives browned foods their flavor (e.g. coffee roasting or toasting bread). It’s harmless and while visually unappealing, does not affect the performance or safety of Fastchews. We suggest keeping the unused product in cool and dry conditions to avoid discoloration.

14. Why is there lactose in Tart Orange Fastchews?

Lactose is present in minute trace amounts in the natural orange flavor used to make the Tart Orange Fastchews. The quantity is tiny, but those with an allergy to lactose should refrain from using the orange flavored product. That is why the package has an allergen warning. Other flavors do not contain lactose.

SaltStick Elixalyte


1. How do I use Elixalyte?

We suggest adding one serving (5 mL or 1 tsp) of Elixalyte to approximately 500 mL (17 fl oz, 2 cups) of liquid. You may prefer a stronger or more dilute mixture, depending on your personal preferences. Always shake Elixalyte before use. Never consume Elixalyte straight from the bottle, as it is highly concentrated and the taste is too strong to be enjoyable.

2. What color is Elixalyte?

Elixalyte appears as a white, milky liquid. Once diluted into a drink, it may remain slightly cloudy. This is completely normal. Proper mixing (shaking) will distribute Elixalyte within your drink.

3. What is the maximum dose per day?

The maximum standard dose is 6 servings, 30 mL (1 fl oz) per day. We suggest exceeding the maximum dose only under the guidance of a physician or coach.

4. What does Elixalyte taste like?

Elixalyte will add a tart, salty flavor to your drink. Most people find it works best when added to water or sports drinks. We don't recommend consuming Elixalyte straight from the bottle, as it is highly concentrated and the taste is too strong to be enjoyable.

5. Why doesn’t Elixalyte contain Vitamin D?

Due to its limited stability in a liquid format, vitamin D is not contained in Elixalyte. If you or your physician determine that the addition of vitamin D is helpful, we suggest trying SaltStick Caps or Caps Plus, or adding a specific vitamin D supplement to your nutrition routine.

6. What if I get Elixalyte in my eyes or on my skin?

The salt and citric acid may sting your eyes and skin like sea water. Simply flush the area with water until the irritation goes away. Seek medical attention if necessary.

7. How should Elixalyte be stored?

Elixalyte should be stored in a cool (room temperature or below) environment, with the bottle lid closed. 

8. I see a cloudy solution. Is that normal?

Yes. Elixalyte appears as a white, milky liquid. Once diluted into a drink, it may remain slightly cloudy. This is completely normal. Proper mixing (shaking) will distribute Elixalyte within your drink.

9. What is xanthan gum and why is it in Elixalyte?

Xanthan gum is a GRAS material (generally recognized as safe by the US FDA and other authorities worldwide). It’s used in Elixalyte as a gelling agent, to keep the minerals in a homogeneous suspension and ready for dilution.

10. Why is there citric acid in Elixalyte?

Citric acid provides the acidity to assist with preservation against bacterial growth. Additionally, citric acid is an important part of the Krebs energy cycle and can help with energy production. Citric acid also works with sodium citrate as a buffering agent, stabilizing against pH changes in the blood.

11. Why is sodium citrate used instead of sodium chloride? What is wrong with “salt”?

Sodium citrate provides sodium in a form that is readily available to the body, while causing minimal stomach upset. For individuals with sensitive stomachs, especially during intense exercise, sodium citrate is an ideal source of sodium compared to sodium chloride (table salt). Also, it tastes less “salty” than table salt. Most SaltStick products contain sodium citrate instead of sodium chloride.

12. Does Elixalyte contain heavy metals or trace minerals?

No. What is listed on the label is what’s inside the bottle. Nothing more and nothing less.

13. Is Elixalyte considered organic?

No. Elixalyte contains ingredients that are derived from organic and non-organic agriculture practices. Due to lack of availability, not all ingredients can be sourced organically, but we use organic ingredients whenever possible.

14. Does Elixalyte contain caffeine?

No. Elixalyte does not contain caffeine.

15. Does Elixalyte contain allergens?

Elixalyte does not contain yeast, starch, wheat, soy, nuts, milk, eggs or shellfish.

16. Why does Elixalyte contain potassium sorbate and sodium benzoate?

Elixalyte contains low amounts of potassium sorbate and sodium benzoate to ensure bacterial growth is limited under normal conditions. Both potassium sorbate and sodium benzoate are GRAS materials, which are generally recognized as safe by the US FDA and other worldwide authorities. They are also naturally present in many foods and widely used in other supplements and products.

17. What is the shelf life of Elixalyte?

Each bottle is stamped with an expiry date that is two years from the date of manufacture. We suggest using the product within six months of opening to reduce the chance of bacterial growth. Do not consume Elixalyte if you notice an off-color or odor. Need help finding the expiration date? Check out our guide here

Vitassium


For frequently asked questions about Vitassium, please see the Vitassium About page and FAQ here.


Other Questions


1. What if I'm dissatisfied with my purchase? 

At SaltStick, we aim for 100% satisfaction with the quality of our products. We sweat the details, and if you are dissatisfied with your purchase, please contact us, and we’ll work with you to find the best option. We like to work fast, so please contact us as soon as possible and be ready to share with us all relevant info about your purchase. 

2. How do I become a sponsored athlete?

Each year, SaltStick is excited to work with talented and dedicated U.S.-based athletes across a wide range of sports through our Sweater Crew program. To join, athletes must apply during the application period in early December. We do not accept members who apply outside the application window, except in rare cases. The Sweater Crew currently does not support athletes located outside the U.S.; however, local sponsorships may be available through your country's distributor. Questions? Send us a note, and our team will be in touch!  

3. How can I get my event sponsored by SaltStick?

SaltStick sponsors a select number of events throughout the year. At this time, we are unable to support events located outside the U.S.; however, local sponsorships may be available through your country's distributor. To be considered for event or club sponsorship, please contact us here.

4. I need SaltStick ASAP. When will my order arrive if I place it today?
Due to current COVID-19 related challenges, orders may take up to 2 business days to ship, and an additional 3-5 shipping days before they arrive. You can expect to receive your shipment 5-7 business days after you place your order.

5. Do you have faster shipping methods? How can I get product faster?
For fastest shipping, choose USPS-Priority at checkout, or order $50 or more, and your product will ship via ship via USPS-Priority automatically. If you need SaltStick ASAP, we recommend consulting our Store Finder for a retailer near you, or consider ordering via an online retailer that offers overnight shipping such as Amazon Prime.

6. Where is my order? How can I track my order?
Please login to your saltstick.com account to track your shipments, or check your email for shipping updates from an “@saltstick.com” email account. Once you have your tracking number, please contact USPS if you have any issues receiving the package.

7. The SaltStick bottles and packets look different. What did you update?
In August 2021, we updated the packaging for most of our products to integrate a modernized, more streamlined look. As the packaging makes its way online and into stores in the U.S., you may notice some bottles and packets have different label designs than others. However, nothing about the actual product has changed, including formulation, quality, the sources of our ingredients, our manufacturing processes or sizing. Non-U.S. versions will be launching in 2022.